Naveen Kumar J's Blogspot

Hi Friends, Sharing my learning. Lets get to the point. When a user starts a chat with an Agent, there are two scenarios as follows, -         Existing contact in CRM -         New Visitor The process of identifying the contact in CRM is called as Authentication. The authentication process in MS portals are pretty straightforward and the steps are mentioned in the link https://www.liveassistfor365.com/en/support/authenticated-visitors-in-the-dynamics-customer-portal/ . But the authentication process in non-MS portals are bit tricky and the steps are mentioned in the link https://www.liveassistfor365.com/en/support/authenticated-visitors-non-ms-portals/ . Our interest is to explore Non-MS portal authentication and we need to understand the communication between Live Assist and Non-MS portal. The communication between Live Assist and CRM Org has been established when we completed the provisioning process and we don’t have to w...

Hi Friends, Sharing my learning. Lets get to the point. Refer Cafex provisioning steps This blog is to enable chat capability for our customer portal or website. Step 1: Copy snippet from Live Assist Admin Portal -           Go to Account Administration Portal. URL can be found in the below mentioned “Chat Setting” record under Settings - > Live Assist -> Settings -           In the portal, go to Get Started -> Chat       Then click next button -           Copy the snippet The snippet will look as follows, <script type="text/javascript">(function(a){function b(B,C){let D=new c(B,C);document.dispatchEvent(D)}function c(B,C){let D;if('function'==typeof window.CustomEvent)D=new CustomEvent(B,C);else{let E=C||{bubbles:!1,cancelable:!1,detail:void 0};D=document.createEvent('C...

Hi friends, Sharing my learning. Lets get to the point. Step 1: Login into your CRM Organization Step 2: In the same window, open a new tab and go to https://www.liveassistfor365.com/en/ and click “Free Trial” Step 3: Click “Free Trial” Step 3: Verify the signed-in user info and click “Continue” Step 4: Select your CRM organization from the drop down, select both the check boxes and click “Agree” Step 5: Click “Accept” Step 6: In the instance drop down, select the same CRM Organization and enter the email address. Select both the check boxes and click “Submit”. Note: this email address is used to send intimation mail about the progress once the provisioning got completed. If you see the following screenshot, means all the steps are completed. Once provisioning is completed an email will be sent to the above mentioned email address. Thanks, Naveen.